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Web Questions? 1-888-417-3479.
Need Individual Coverage?
1-877-4MY-BLUE (1-877-469-2583).
Medicare: 1-877-469-2583
TTY users should call 1-800-481-8704
BCBSM.com has a lot to offer
Enjoy a quick video tour of BCBSM.com.
We're Everywhere!
For your convenience, we have walk-in customer service centers located throughout Michigan.
Contact Us
Because Michigan is our home, we are here to serve you
Call us or write us
Use the phone number on the back of your Blue Cross Blue Shield of Michigan ID card
or use the address on your Explanation of Benefits Payments statement.
Please include the following in your correspondence:
- Your contract number as shown on your ID card
- Your daytime phone number, including your area code
- Patient's name and name of health care provider
- Date that the service in question was performed
Don't have your member ID or EOB handy?
Select the link that applies to you:
Log in to Member Secured Services
By logging into your bcbsm.com account, you can access a variety of information about your coverage including:
- Your Benefits Guide
- Online Explanation of Benefit Payments statements
- Claims status
- Copayment and deductible totals
- Coordination of benefits
- Eligibility details
- ID card replacement information
- Health and Wellness tools (BlueHealthConnection®)
- Cost and Quality Information (WebMD Healthcare Advisor)
- Valuable Discounts (Blue365™)
Request records
- Request legal or claim records
- If you need records about yourself or on behalf of another member, follow the instructions that apply to your situation.
- If you are an attorney requesting copies of our records where we are not a party to the lawsuit, a valid subpoena is required.
Access HIPAA forms
- View our HIPAA Notice of Privacy Practices to obtain additional information about your HIPAA privacy rights.
- Access our protected health information and privacy request forms. For example, these forms are required for you to:
- Request an amendment of your protected health information
- Request that we communicate with you at an alternative address
- Authorize disclosure of your information to a third party
Visit Us
Our walk-in customer service centers offer personal, face-to-face service. We are here to help you with:
- Existing healthcare plans
- Your current benefits
- Claim issues
- Coordination of benefits
- Existing Medicare products
Customer service representatives are available weekdays. Member Servicing Fairs are also available periodically.
