Walk-In Centers

Want to talk to us in person or speak to an agent? Visit one of our walk-in centers to get the help you need.
You can also pay your bill at any of these locations. However, please remember that our corporate location is not a walk-in center. 

Corporate address:
600 E. Lafayette Blvd.
Detroit, MI 48226

We accept personal, business or cashier’s checks or money orders for individual and group policies. We accept credit or debit cards (Visa, MasterCard and Discover) for individual policies only. If you would like to pay cash, visit any MoneyGram location in the country. Medicare Advantage members can pay by check or money order. If you have a question about a walk-in center, call the phone number on the back of your Blue Cross ID card.

From Oct. 1, 2018, to Dec. 31, 2018, our offices will be open Monday through Friday from 8:30 a.m. to 5 p.m. Beginning Jan. 1, 2019, our hours will return to 9 a.m. to 5 p.m.

We are closed on Saturdays and Sundays and on the following holidays:

  • Thanksgiving, Nov. 22 and 23, 2018
  • Christmas Eve, Dec. 24, 2018 
  • Christmas, Dec. 25, 2018
  • New Year's Eve, Dec. 31, 2018
  • New Year's Day, Jan. 1, 2019
  • Martin Luther King Jr. Day, Jan. 21, 2019

We will be open on Election Day, Nov. 6, 2018.

Flu Shot Clinics

Flu shot clinics, provided by Michigan Community VNA, will be available to all BCBSM and BCN members from Oct. 15 to Dec. 3. You can get your flu shot on Mondays from 11 a.m. to 2 p.m. The available locations are:

  • Detroit 
  • Southfield
  • Flint
  • Lansing
  • Portage
  • Cascade
  • Marquette
Blue Cross Blue Shield of Michigan
600 E. Lafayette Blvd.
Detroit, MI 48226
Corporate headquarters. Not a service center.
Directions
Blue Care Network - The Commons
20500 Civic Center Drive
Southfield, MI 48076
Service center and corporate headquarters. Hours: 9 a.m. to 5 p.m., Monday through Friday
Directions
Detroit - Richard E. Whitmer Building Customer Service Center
500 E. Lafayette Blvd.
Detroit, MI 48226
Hours: 9 a.m. to 5 p.m., Monday through Friday.
Directions
Flint - Linden Creek Service Center
4520 Linden Creek Pkwy.
Suite A
Flint, MI 48507
Hours: 9 a.m. to 5 p.m., Monday through Friday
Directions
Grand Rapids - Cascade Customer Service Center
611 Cascade W. Pkwy. SE
Grand Rapids, MI 49546
Hours: 9 a.m. to 5 p.m., Monday through Friday, closed for lunch between noon and 1:10 p.m.
Directions
Grand Rapids - Steketee's Building
86 Monroe Center NW
Grand Rapids, MI 49503
Hours: 9 a.m. to 5 p.m., Monday through Friday, closed for lunch between noon and 1:10 p.m.
Directions
Holland Service Center
151 Central Ave.
Holland, MI 49423
Hours: 9 a.m. to 5 p.m., Monday through Friday, closed for lunch between noon and 1:10 p.m.
Directions
Lansing - South Capitol Avenue Building
232 S. Capitol Ave.
Lansing, MI 48933
Hours: 9 a.m. to 5 p.m., Monday through Friday, closed for lunch between noon and 1:10 p.m.
Directions
Marquette Service Center
415 S. McClellan Ave.
Marquette, MI 49855
Hours: 9 a.m. to 5 p.m., Monday through Friday, closed for lunch between noon and 1:10 p.m.
Directions
Portage Customer Service
950 Trade Centre Way
Portage, MI 49024
Hours: 9 a.m. to 5 p.m., Monday through Friday
Directions
Traverse City Service Center
202 E. State St.
Traverse City, MI 49684
Hours: 9 a.m. to 5 p.m., Monday through Friday
Directions