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Overpayment
Overpaid by a Blue plan?
If you've received an overpayment, don't return the check to us. We will recover overpayments by deducting them from future claim payments to you. We call this method of recovery an offset.
If you notice an overpayment, you can either notify our provider inquiry area or complete and send the Request for Offset form (PDF) to the e-mail or street address on the form.
Give the following information about the overpayment:
- Patient's name
- Patient's contract number
- Date of service
- Claim number
- Claim line numbers
- Reason you initially sent the check to us
The provider inquiry representative helps determine if the payment was truly an error and advises you if and when the recovery process will begin.
If we notice an overpayment, we'll send you a letter that details the overpayment and begin the offset without delay.
You have dispute rights if you don't believe that the amount to be offset or the reason we give is correct.
If the check is from another Blue plan, or if you receive a letter about an overpayment from another Blue plan, call that plan for instructions.
