Member Secured Services

For instant access to personal health and account information log in to Member Secured Services:

Benefits

View the amount payable by your health plan for services (after deductible, copay, and co-insurance obligations).

Eligibility

View details about who is on your plan and their enrollment status.

Explanation of Benefits (EOBs)

View a history of your doctor visits, what services you received, how much we paid and more. View your EOB online, save an electronic copy or print it for your records. Once you sign up for online EOBs, they’ll be available for two years from your opt-in date.

Claims

View your personalized claims history. Details include the status of a claim, dates of service, and the amounts that you were potentially charged (BCN only).

Copay / deductible totals

Track your deductible and copay totals to see how much you've already paid and how much you have remaining this year.

Coordination of Benefits

Have other insurance? You can view your Coordination of Benefit status through Member Secured Services to ensure your claims are processed quickly.

If your status is out-of-date, you can also update your Coordination of Benefit form through this site without having to log into Member Secured Services.

Choose your Primary Care Physician PCP

View or change your PCP.

Replace ID cards

Lost yours? We'll send you a new one. Need an extra copy for someone on your contract? We can do that, too.

Healthcare Advisor™

This online decision-making support resource provides information that empowers you to manage your health and make better health care decisions. Included in the Healthcare Advisor is:

• PharmaAdvisor™ — allows you to research and compare drug treatment options
• Physician Selection Advisor™ — allows you to select a physician using the criteria most important to you
• Hospital Advisor™ — allows you to find and compare hospitals using the factors most important to you
• Treatment Cost Advisor™ — allows you to research the cost of common health care service.

Health & Wellness

Use BlueHealthConnection to help manage your health. Services include:

• Customized Health Dashboard
• Health Risk Appraisal

• Online Health Coach
• Personal Health Record
• Health Information and Tools

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