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Provider Inquiry — Facilities (BCBSM)
The Provider Inquiry Department is your primary resource for most unresolved issues. For questions about billing, benefits or eligibility that CAREN and web-DENIS can't answer, call Provider Inquiry Monday through Friday.
To save time, please have ready all records and documentation regarding your issue and the steps you've taken to resolve it when you make your call.
Call Us
| If you're calling from this area code… |
Hours of operation | Call this phone number |
|---|---|---|
248, 313, 517, 586, 734, 810, 947 or 989 |
7:30 a.m. to noon 12:50 to 4 p.m. |
1-800-228-4599 (hospitals) 1-800-437-3804 (facilities) |
231, 269, 616, 989* |
7:30 a.m. to noon 1 to 4 p.m. |
1-800-643-2583 (hospitals and facilities) |
906 |
8:30 a.m. to noon 1:05 to 5 p.m. |
1-866-872-5837 (hospitals and facilities) |
Outside Michigan |
7:30 a.m. to noon 12:50 to 4 p.m. |
1-800-482-0898 (hospitals and facilities) |
For questions about BCBSM employees only, contact our Ombudsman office. |
8:30 to noon 12:50 to 5 p.m. |
1-877-258-0167 313-225-8748 |
* For Alcona, Alpena, Crawford, Iosco, Montcalm, Montmorency, Ogemaw, Oscoda, Otsego, Presque Isle, and Roscommon counties
Or write to Us
| If you're writing from this area code… |
Use this address |
|---|---|
248, 313, 517, 586, 734, 810, 947, 989 or outside Michigan |
Facility and Special Programs Provider Inquiry — Mail Code 0301 Blue Cross Blue Shield of Michigan P.O. Box 33248 Detroit, MI 48232-4248 |
734, 810, 947, 989 or outside Michigan |
Provider Inquiry Blue Cross Blue Shield of Michigan P.O. Box 2227 Detroint, MI 48321-2227 |
231, 269, 616 |
Blue Cross Blue Shield of Michigan P.O. Box 230589 Grand Rapids, MI 49523-0589 |
906 |
Provider Inquiry Blue Cross Blue Shield of Michigan 415 S. McClellan Ave. Marquette, MI 49855 |
For questions about BCBSM employees only, contact our Ombudsman office. |
Ombudsman Service Center — Mail Code 0420 Blue Cross Blue Shield of Michigan 600 E. Lafayette Blvd. Detroit, MI 48226-2998 |
